FAQ

Online Publication Orders

Online Meeting Registration


Online Publication Orders


Q: My institution/organization is not a member of AAC&U. Can I still order a publication? If so, how?

A: Yes. Even if your institution is not a member of AAC&U, you can order a publication online. If you don't have an account with us, click on the "Create Account" link on the top and follow the instructions.

First, you need to associate yourself with your institution. Please remember that typing fewer "search words" in the institution search box will give you more results. For example, if your institution is "Virginia Tech," typing "Virginia" in the search box will lead you to a number of options, including the correct one -- "Virginia Polytechnic Institute and State University."

If you still can't find your institution, please contact us at support@aacu.org or call 202-387-3760.


Q: How do I know if my institution/organization is a member of AAC&U?

A: An up-to-date listing of all our member institutions is provided on our Web site. (http://www.aacu.org/membership/list.cfm). If you cannot find your institution in the alphabetical list, try searching for it using the geographic list, which will limit the possibilities. If you cannot locate it there, your institution is not a member of AAC&U.


Q: My institution/organization is an AAC&U member, but the price reflects a non-member price. What should I do?

A: You need to be logged in to our website in order to get a member price.

Please check here to see if you are already in our database by providing your email address.

You can create a new account if you don't have an account with us. Please make sure that you associate yourself with the correct institution when creating a new account.

If your institution is a member of an AAC&U, you will receive a member price after logging in. If your institution is not a member of AAC&U, however, you will receive a non-member price after logging in.


Q: I don't have a personal account with AAC&U, but my institution is an AAC&U member. Can I order a publication at the member rate if I don't know my institution's login information?

A: Yes, but you do need to create a personal account with us by clicking on "Create Account" link. In the process, you will be prompted to associate yourself with the institution. This is an important step because based on this affiliation you will receive member or non-member prices.


Q: While creating a new account I am getting an error message saying that someone else has a similar profile. I have never logged on to your site. How is that possible and what should I do?

A: This is possible because you may have had some activity with us in the past, or you may already have an AAC&U Account. You can go here and try to retrieve your login information yourself. If the email address provided is not found, you can always contact us at support@aacu.org or call 202-387-3760 for further assistance.


Q: I forgot my login information and my email address is not found. How do I proceed?

A: In this case, you will need to contact us at support@aacu.org or call 202-387-3760.We will correct your record and provide you with login information.


Q: I forgot my password so I used your "Forgot Your User Name and Password" Feature. I received an email from you, but the link provided does not work. What should I do?

A: The email address listed in our database must exactly match the email address in your system in order for the link to work. For example, if we have XXXX@mail.mailbox.com and your system has XXXX@mailbox.com, it will not work. In that case it is best to contact us at support@aacu.org or call 202-387-3760, and we will provide you with the login information.

Also, you cannot forward the link to someone else and ask them to change your password for you. This will not work due to security reasons. The password change must be done from the original mail box. Again, you can always contact us support@aacu.org or call 202-387-3760.


Q: Why can't AAC&U deliver to P.O. boxes?

A: We ship publications via UPS, and UPS does not deliver to PO Boxes. There is a difference between a Campus Box and a PO Box. As long as your shipping address is correct for UPS deliveries, you will receive your order.


Q: What is the expected time for delivery?

A: Orders placed online normally get processed within two business days. Orders submitted by mail or via fax normally get processed within 5-10 days. After processing, allow 1-3 days for UPS shipments to the East Coast and 4-6 days for UPS shipments to the West Coast. Our publication orders are shipped by UPS Ground from Washington, DC.


Q: I need my order to be expedited. Can I do that online?

A: Unfortunately, we cannot expedite orders online. If you need your order to be expedited, please contact our publication desk at 800-297-3775 and place the order with our staff.

Online Meeting Registration


Q: My institution/organization is not a member of AAC&U. Can I still register for a meeting? If so, how?

A: Yes. Even if your institution is not a member of AAC&U, you can register for meeting online. If you don't have an account with us, click on the "Create Account" link on the top and follow the instructions.

First, you need to associate yourself with your institution. Please remember that typing fewer "search words" in the institution search box will give you more results. For example, if your institution is "Virginia Tech," typing "Virginia" in the search box will lead you to a number of options, including the correct one -- "Virginia Polytechnic Institute and State University."

If you still can't find your institution, please contact us at support@aacu.org or call 202-387-3760.


Q: I would like to register for another person. How do I do that?

A: You must either login as yourself or as the person you want to register.  Once you have login there is an option to “REGISTER SOMEONE ELSE."


Q: I would like to register a series of people. How do I do this?

A: Once you have login there is an option to “REGISTER SOMEONE ELSE” there will be up a list of the staff and faculty on your campus, who are in the AAC&U database.  You my select from this list or at the bottom of the list there is an option to “ADD A PERSON TO THIS LIST."   Once selected, “Create a New Registrant Profile” will prompt you for their information.  When this is completed you can registered that person for the meeting.


Q: If I have already registered another person, can I go into their record to update it with different information, such as a new title or different phone number?

A:  You must create a username and password for that person to make any updates to their records.   If you have any problems contact support@aacu.org.


Q: I registered for the meeting already, but I would now like to update my registration to add workshop, or change the luncheon. Can I do that online?

A: You cannot make any changes online.  You must email any additions, changes or cancellations to Koebke@aacu.org.


Q: How do I know if my institution/organization is a member of AAC&U?

A: An up-to-date listing of all our member institutions is provided on our Web site. If you cannot find your institution in the alphabetical list, try searching for it using the geographic list, which will limit the possibilities. If you cannot locate it there, your institution is not a member of AAC&U.


Q: My institution/organization is an AAC&U member, but the registration fee reflects a non-member price. What should I do?

A: You need to be logged in to our website in order to get a member registration fee.

Please check here to see if you are already in our database by providing your email address.

You can create a new account if you don't have an account with us. Please make sure that you associate yourself with the correct institution when creating a new account.

If your institution is a member of an AAC&U, you will receive the member registration rate after logging in. If your institution is not a member of AAC&U, however, you will receive a non-member price after logging in.


Q: I don't have a personal account with AAC&U, but my institution is an AAC&U member. Can I register for a meeting at the member rate if I don't know my institution's login information?

A: Yes, but you do need to create a personal account with us by clicking on "Create Account" link. In the process, you will be prompted to associate yourself with the institution. This is an important step because based on this affiliation you will receive member or non-member fees.


Q: While creating a new account I am getting an error message saying that someone else has a similar profile. I have never logged on to your site. How is that possible and what should I do?

A: This is possible because you may have had some activity with us in the past, or you may already have an AAC&U Account. You can go here and try to retrieve your login information yourself. If the email address provided is not found, you can always contact us at support@aacu.org or call 202-387-3760 for further assistance.


Q: I forgot my login information and my email address is not found. How do I proceed?

A: In this case, you will need to contact us at support@aacu.org or call 202-387-3760.We will correct your record and provide you with login information.


Q: I forgot my password so I used your "Forgot Your User Name and Password" Feature. I received an email from you, but the link provided does not work. What should I do?

A: In this case, you will need to contact us at support@aacu.org or call 202-387-3760.We will correct your record and provide you with login information.

Q: I forgot my password so I used your "Forgot Your User Name and Password" Feature. I received an email from you, but the link provided does not work. What should I do?

A: The email address listed in our database must exactly match the email address in your system in order for the link to work. For example, if we have XXXX@mail.mailbox.com and your system has XXXX@mailbox.com, it will not work. In that case it is best to contact us at support@aacu.org or call 202-387-3760, and we will provide you with the login information.

Also, you cannot forward the link to someone else and ask them to change your password for you. This will not work due to security reasons. The password change must be done from the original mail box. Again, you can always contact us support@aacu.org or call 202-387-3760.